Payments & Cancellations

New Zealand Adventure Guides trades under the company name NZ Adventure Travel Guides Limited. NZ Adventure Travel Guides Limited is 100% New Zealand owned and is a registered New Zealand company located in Otaki, New Zealand.

Payments

All quoted prices are for payment made via wire transfer to the NZ Adventure Travel Guides Limited account at the Bank of New Zealand.

Reservations require a NZ$1,200 per-person deposit. Final payment is due no later than 90 days prior to departure.

A reservation may be cancelled if full payment has not been received by 90 days prior to departure. For reservations made within 90 days of the departure date, full payment is required when the reservation is accepted.

Credit Card Payments

Credit card payments can be accepted with a 3.5% surcharge. The name that will appear on customer credit card statements will be NZ ADVENTURE TRAVEL.

Credit Card Data Security

Payment Card Industry Data Security Standards (PCI-DSS): security compliance matters to us as a business and to our customers. We partner with the payment gateway eWAY which is “Level 1 PCI DSS Compliant” (the highest level of complianace with the same levels of data security as the largest banks in the world) to process credit card payments on this website.

Cancellations

All cancellation notices must be received in writing by email and will become effective as of the date the email is received. For cancellations made 120 days or more prior to departure, a refund less an administrative fee of 50% of the deposit will be made. Per-person charges for cancellations that occur less than 120 days prior to departure are as follows:

  • 91 to 119 days: 100% of the first deposit
  • 45 to 90 days: 50% of the trip cost
  • 44 or fewer days: 100% of the trip cost