New Zealand Adventure Guides trades under the company name NZ Adventure Travel Guides Limited. NZ Adventure Travel Guides Limited is 100% New Zealand owned and is a registered New Zealand company located in Queenstown, New Zealand.

Trip Prices

Prices listed are per person based on double occupancy (two people sharing a room). For single travelers we need to charge a single supplement to offset the additional cost of the room.

All prices quoted include 15% GST (Goods & Services Tax), which the New Zealand Government requires all businesses to charge.

Please refer to the Payments and Credit Card Payments sections below for clarification on final pricing, based on your preferred payment method.

Deposits for our standard pre priced tours

To secure your booking with New Zealand Adventure Guides, we require a non-refundable deposit of NZ$1,000 per-person. Although your deposit is non-refundable, it can be transferred to a future departure as long as you request a transfer by email at least 91 days prior to the original departure date. The transfer of deposits to future departures is valid for two New Zealand summer seasons, after which the deposit will be forfeited. New trip pricing for future trips will apply.

Deposits for personalized Bespoke or VIP tours

The beauty of our Bespoke and VIP tours is that you have flexibility. You get to choose the level of accommodation that we book for you in advance of your vacation. You also have flexibility with meals and activities before and during your trip: everything does not need to be set in stone well in advance of the trip departure (as is the case on our pre priced tours). This flexibility means there will be some inherent ambiguity as to the final price of your New Zealand vacation. In our initial discussion with you we will work with you to come up with a pre trip budget. Then as we start booking accommodation, activities, and meals we’ll start to get an idea whether your budget is realistic, whether you need to increase your budget, or scale back your ambitions. This will be a continual process of communication as we endeavour to keep you informed as to the costs of meeting your expectations.

Because you will stay at New Zealand’s finest lodges and hotels the accommodation budget alone can be pretty substantial. To book the accommodation for you we’ll need you to pay a deposit that is 50% of your proposed budget. For example, if your budget is NZ$120,000 for your family vacation, you’ll need to pay a deposit of NZ$60,000.

Although your deposit is non-refundable, it can be transferred to a future departure as long as you request a transfer by email at least 91 days prior to the original departure date. The transfer of deposits to future departures is valid for two New Zealand summer seasons, after which the deposit will be forfeited. New trip pricing for future trips will apply.

Payments

All quoted prices are for payment made via wire transfer to the NZ Adventure Travel Guides Limited bank account at the Bank of New Zealand.

Final payment is due no later than 90 days prior to departure. A reservation may be cancelled if full payment has not been received by 90 days prior to departure. For reservations made within 90 days of the departure date, full payment is required when the reservation is accepted.

Credit Card Payments

Credit card payments can be accepted with a 3.4% surcharge. The name that will appear on customer credit card statements will be NZ ADVENTURE TRAVEL.

Credit Card Data Security

New Zealand Adventure Guides does not collect or store any credit card details. We partner with the payment gateway eWAY which is “Level 1 PCI DSS Compliant” (the highest level of complianace with the same levels of data security as the largest banks in the world) to process credit card payments.

Cancellations

All cancellation notices must be received in writing by email and will become effective as of the date the email is received. For cancellations made 91 days or more prior to departure, a full refund less the transferable deposit will be made (see deposits above).

On our standard pre priced trips, per-person charges for cancellations that occur less than 91 days prior to departure are as follows:

• 61 to 90 days: 50% of the trip cost

• 60 or fewer days: 100% of the trip cost

On our Bespoke or VIP trips, total trip charges for cancellations that occur less than 91 days prior to departure are as follows:

• 61 to 90 days: 50% of the agreed pre trip budget

• 60 or fewer days: 100% of the agreed pre trip budget

Trip cancellations due to force majeure

If a trip is cancelled due to force majeure (epidemic, war, labour strikes, earthquakes, flooding, a major world event affecting international travel, or any other unforseen event beyound the control of New Zealand Adventure Guides) New Zealand Adventure Guides will provide a travel credit (including the trip deposit), less any penalties imposed by third party service providers (hotels, restaurants, cafés, third party tour operators, and vehicle rental providers). We will make a good faith effort to return as much of your trip payment as possible in your travel credit, but we are reliant on our third party service providers to do the same. The travel credit can be used towards a future departure. Alternatively, you can request a full refund of your travel credit and we will refund it as promptly as possible.

Pre-trip expenses

New Zealand Adventure Guides is not responsible for any additional expenses that our guests incur prior to their trip, including but not limited to; plane tickets, visa and entry requirements, clothing or equipment purchases, or medical expenses.